Returns and Refunds
We are sorry to hear about any unpleasant experience you have encountered with our products.
If you decide to make a return, please contact us for a return authorisation form below. Please keep in mind, that the items you wish to return need to be sent to us 3 days from the date you received your parcel.
If you have received wrong or defective item(s), please ensure that items are returned to us within 3 days in original packaging, in brand new and resalable condition, the seal cannot be removed. For the quality problem of the product itself, we will responsible for the return shipping cost.
For all the returns, you will be required to contact us for a return authorization form before sending anything back to us. We will send you the return authorization no. by e-mail for return confirmation.
We accept 3 days return subject to the following terms and conditions:
Terms & Conditions
1. We cannot accept any reason of style, color, size for the return
2. If any refunds are claimed, the customers are subjected to the following requirements:
2.1 Customers must present the relevant original invoice and all accessories including keys, lock and straps, etc.;
2.2 The items, relative conditions and accessories of the returned merchandises should be equivalent to the description of the relevant invoice;
2.3 The merchandises will not be refunded if any damages, stains and malfunction, etc. caused by improper use.
3. The above terms are subject to change without prior notice.
4. OPHEE FASHION GROUP reserves the right of final decision in case of any dispute.
At any point should you have any questions on the return policy and process, please call our Customer Service Team in office hour Monday – Friday 10:00 ~ 18:00 at (852) 3425 4070 or e-mail to [email protected].
Please note that OPHEE FASHION GROUP is under NO obligation to send replacement/issue refund, for shipments/orders that are signed and delivered to the shipping address specified by the customer. Customers are responsible for the maintenance of purchased goods.
Our Customer Service team is always here to help! Whether you have questions about our products, payments, shipping or returns, please don’t hesitate to give us a call, or send an email.
Please fill in the contact form below, we shall have you replied as soon as possible.