SHIPPING and Delivery

All deliveries are made within 7 working days.  As soon as your order is dispatched, you will be sent an email and tracking number from us to confirm that your package is on its way.  If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Importance of Shipment
To follow your order, please use the tracking ID sent to you in your confirmation e-mail.  Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage.  As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please contact our customer service team using the contact form below, or send an email to [email protected].

For Domestic Shipment (Hong Kong)

Domestic (Hong Kong) Shipping Policy

  • Package is shipped via EMS, all items will be shipped and tracking ID will be provide within 7 days from the date of payment.
  • Shipping and delivery times are based on business days (Monday to Friday), excluding Holidays.
For International Shipment

International Shipping Policy

  • Your item will be shipped via EMS for tracking and delivery confirmation purposes.
  • All items will be shipped within 7 days from the date of payment.
  • Shipping and delivery times are based on business days (Monday to Friday), excluding Holidays.
  • We are not responsible for any fees incurred by customs, tariffs, and taxes.
  • We ship all items labeled as what actual product we sold, such as “Top”, “Dress”, “Shirt” and valued at the amount it sold for.  The original invoice with actual amount will be included inside the package.
  • We do not include the manufacturers/ brand name on the description.
  • Packages that are refused at customs will not be returnable.

Contact Form

Our Customer Service team is always here to help! Whether you have questions about our products, payments, shipping or returns, please don’t hesitate to give us a call, or send an email.

Please fill in the contact form below, we shall have you replied as soon as possible.